tech
support &
maintenance
"Many a false step was made by standing still."
Tim Ferriss; Entrepreneur, Author
SOFTWARE SUPPORT & MAINTENANCE IS UNDOUBTEDLY OF CRITICAL IMPORTANCE TO ENSURE AN ORGANISATION’S SOFTWARE SYSTEMS NOT ONLY RUN SMOOTHLY BUT TO PRESERVE THE VALUE OF THE SOFTWARE OVER TIME.
THANKS TO A COMBINATION OF OUR COMPREHENSIVE RANGE OF TECHNICAL SUPPORT, MAINTENANCE & WARRANTY SERVICES, AND OUR HIGHLY EXPERIENCED AND FLEXIBLE TECHNICIANS, WE CAN ENSURE THE SOFTWARE WE DEVELOP on our PARTNERS' behalf CONTINUOUSLY GOES FROM STRENGTH TO STRENGTH.
Our Support and Maintenance offerings can be categorised into 4 different classes:
Adaptive
This service focuses upon Modifying the System to cope with changes in the Software Environment.
perfective
This focuses upon implementing new or changed User Requirements that concern Functional Enhancements to the Software.
preventive
This focuses upon increasing Software Maintainability and Reliability to prevent future problems.
corrective
This service focuses on Diagnosing and Fixing Errors, possibly ones found by Users.
REMOTE DESKTOP ASSISTANCE
SYSTEM HEALTH CHECKS
TELEPHONE SUPPORT
MONITORED EMAIL SUPPORT
BECAUSE CHANGE IS INEVITABLE...
...we develop mechanisms to evaluate, control and make modifications. Such mechanisms always ensure the value of the software system is enhanced. This is achieved by:
- Meeting additional requirements,
- Making it even easier to use, and by
- Being considerably more cost and time efficient than employing newer technology.
Aware that key Software Support & Maintenance issues are both Technical (examples include Testing and Maintainability Measurement) and Managerial (examples include Alignment with Client Priorities, Staffing and Estimating Costs), we also provide consultancy upon such matters to assist our partners.
